cbk33 Privacy Policy

1. Who We Are

cbk33 operates the online gaming platform accessible at cbk33.io, providing casino games, sports betting — including cricket, football, kabaddi and other markets — and related entertainment services to players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar.

For the purposes of this Policy, cbk33 is the data controller — meaning we determine the purposes and means by which your personal data is processed. For any privacy-related enquiries, you may contact our support team via live chat on the platform or by email. The contact email address is listed at the end of this Policy.

2. Information We Collect

2.1 Information You Provide Directly

When you register an account, make a deposit, request a withdrawal or contact support, you provide us with personal information that may include:

• Identity data: Full legal name, date of birth, gender, and a copy of your national identity card or passport (for KYC verification).
• Contact data: Email address, mobile phone number, and residential address (city, district, postal code).
• Financial data: Mobile wallet numbers (bKash, Nagad, Rocket, Upay), bank account details where applicable, and transaction history on the cbk33 platform. We do not store full payment instrument credentials — payment processing is handled by our payment service partners.
• Account credentials: Username and encrypted password. We never store passwords in plain text.
• Communications: Messages and chat logs exchanged with cbk33 customer support, feedback submitted via support channels, and any voluntary information you include in account queries.

2.2 Information Collected Automatically

When you access the cbk33 platform, certain technical information is collected automatically by our systems:

• Device data: Device type, operating system, browser type and version, screen resolution, and unique device identifiers.
• Log data: IP address, date and time of access, pages visited, session duration, referring URL, and actions taken within the platform (game launches, bets placed, deposits initiated).
• Location data: Approximate geographic location inferred from your IP address, used solely to detect potential account-sharing or unusual login patterns. We do not collect precise GPS location.
• Cookie data: Information stored via cookies and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

In limited circumstances, cbk33 may receive information about you from trusted third parties, including:

• Identity verification partners who assist with KYC checks, confirming the authenticity of documents you submit.
• Payment service providers who confirm transaction status for bKash, Nagad, Rocket, Upay and supported bank transfers.
• Fraud prevention and anti-money laundering screening services, which may flag accounts based on known risk patterns.

Information received from third parties is used only for the specific purpose for which it was obtained and is subject to the same security protections applied to data you provide directly.

3. How We Use Your Information

cbk33 uses the personal data we collect for the following purposes:

Purpose	Data Used
Creating and managing your cbk33 account	Identity data, contact data, account credentials
Processing deposits and withdrawals in BDT	Financial data, identity data
Verifying your age and identity (KYC)	Identity data, document copies
Delivering customer support	Contact data, communications, account data
Preventing fraud, money laundering and bonus abuse	Log data, financial data, device data, location data
Personalising your platform experience	Log data, cookie data, game history
Sending account-related notifications (deposit confirmations, withdrawal status, security alerts)	Contact data
Enforcing responsible gaming tools you have set	Account data, financial data, session data
Complying with applicable legal and regulatory obligations	Identity data, financial data, communications
Improving platform performance and fixing technical issues	Log data, device data, cookie data

cbk33 does not use your personal data for automated decision-making that produces legal or similarly significant effects without human oversight. Where automated tools are used in fraud detection, flagged cases are reviewed by a member of our compliance team before any account action is taken.

4. Legal Basis for Processing

cbk33 processes personal data only where a valid legal basis exists. The bases we rely on are:

• Contractual necessity: Processing required to perform the contract between you and cbk33 — including account creation, transaction processing and customer support.
• Legal obligation: Processing required to comply with applicable laws, including anti-money laundering requirements, age verification obligations and fraud prevention duties.
• Legitimate interests: Processing carried out for cbk33's legitimate business interests — including platform security, fraud prevention, responsible gaming enforcement and service improvement — where those interests are not overridden by your rights and freedoms.
• Consent: Where we rely on your consent (for example, for optional marketing communications), you may withdraw that consent at any time by contacting support. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

5.1 Service Providers

cbk33 shares personal data with carefully selected third-party service providers who process data on our behalf. These include payment processors (bKash, Nagad, Rocket, Upay and supported bank partners), identity verification providers, fraud detection services, cloud hosting providers and customer support software platforms. All service providers are bound by data processing agreements that restrict their use of your data to the specific services they provide to cbk33.

5.2 Game Providers

Third-party game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi and others — receive limited technical data (such as a pseudonymous player identifier and session token) necessary to deliver their games within the cbk33 platform. Game providers do not receive your full name, contact details or financial data.

5.3 Legal and Regulatory Disclosure

cbk33 may disclose personal data to law enforcement agencies, financial intelligence units or other competent authorities where we are legally required to do so, or where disclosure is necessary to prevent or detect serious crime, protect the safety of persons, or defend legal claims.

5.4 Business Transfers

In the event of a merger, acquisition, restructuring or sale of cbk33's business or assets, personal data held about players may be transferred to the acquiring entity as part of that transaction. Where such a transfer occurs, cbk33 will take reasonable steps to ensure that the receiving entity applies data protection standards no less protective than those set out in this Policy.

5.5 No Sale of Data

cbk33 does not sell, rent or otherwise transfer personal data to third-party advertisers, data brokers or any commercial entity for their own marketing or profiling purposes. This is an unconditional commitment.

6. Cookies & Tracking Technologies

6.1 What Are Cookies

Cookies are small text files placed on your device by a website you visit. cbk33 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform, remember your preferences, maintain your logged-in session and gather aggregate analytics about platform usage.

6.2 Types of Cookies We Use

• Essential cookies: Required for core platform functionality including secure login sessions, account balance display and game loading. These cannot be disabled without impairing platform use.
• Functional cookies: Remember your preferences such as language settings, display preferences and lobby layout choices.
• Analytics cookies: Help us understand how players navigate the cbk33 platform — which game categories are most visited, where players encounter errors, and how platform performance can be improved. Analytics data is aggregated and does not identify individual players.
• Security cookies: Detect and prevent fraudulent account access, bot activity and unusual session behaviour.

6.3 Managing Cookies

Most web browsers allow you to control cookies via browser settings. You may disable non-essential cookies at any time. Please note that disabling essential cookies will prevent the cbk33 platform from functioning correctly. Instructions for managing cookies in common browsers are available in each browser's help documentation.

7. Data Retention

cbk33 retains personal data for as long as necessary to fulfil the purposes for which it was collected, subject to the following guidelines:

• Active accounts: Personal data is retained for the lifetime of your cbk33 account plus a minimum period of five years after account closure, to comply with anti-money laundering record-keeping requirements.
• Transaction records: Deposit and withdrawal records are retained for a minimum of seven years from the date of the transaction.
• KYC documents: Identity verification documents are retained for five years following account closure or the date of the last transaction, whichever is later.
• Support communications: Customer support logs are retained for three years from the date of the interaction.
• Marketing consent records: Records of your marketing preferences and any consent given or withdrawn are retained for five years.

When data is no longer required, it is securely deleted or anonymised such that it can no longer be associated with any individual.

8. Data Security

cbk33 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction or alteration:

• All data in transit between your device and cbk33 servers is encrypted using 256-bit SSL/TLS protocols.
• Personal data stored on cbk33 servers is encrypted at rest using industry-standard encryption algorithms.
• Access to production systems containing personal data is restricted to authorised cbk33 personnel and service providers on a strict need-to-know basis, enforced by role-based access controls and multi-factor authentication.
• cbk33 conducts regular internal security reviews and vulnerability assessments to identify and remediate potential weaknesses in our systems.
• Passwords are stored in a one-way hashed format — cbk33 staff cannot view your password in plain text.
• In the event of a data security incident that is likely to affect your rights or interests, cbk33 will notify affected users without undue delay and take all reasonable steps to contain the incident and prevent further harm.

9. Your Rights

As a cbk33 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or by emailing [email protected].

• Right of access: You may request a copy of all personal data cbk33 holds about you. We will provide this within a reasonable timeframe following identity verification.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account information directly via your account settings.
• Right to erasure: You may request that cbk33 delete your personal data. This right is subject to limitations where retention is required by law (for example, anti-money laundering record-keeping obligations) or where data is needed to defend a legal claim.
• Right to restriction: You may request that cbk33 restrict the processing of your personal data in certain circumstances — for example, while a query about its accuracy is being resolved.
• Right to data portability: You may request a copy of personal data you have provided to cbk33 in a structured, machine-readable format, where technically feasible.
• Right to object: You may object to processing carried out on the basis of cbk33's legitimate interests. We will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time. This does not affect the lawfulness of processing carried out prior to withdrawal.

cbk33 will respond to all data rights requests promptly and without charge. We may request proof of identity before actioning a request to protect your data from unauthorised third-party requests.

10. Children's Privacy

The cbk33 platform is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If cbk33 becomes aware that personal data has been collected from a minor, that data will be deleted immediately and the associated account will be closed. If you believe a minor has registered an account on the cbk33 platform, please notify us immediately via live chat so that we can investigate and take appropriate action.

11. Third-Party Services & Links

The cbk33 platform integrates third-party game content from licensed providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi, among others. These providers operate their own privacy practices within their game environments. cbk33 is not responsible for the data practices of third-party game providers beyond the data processing agreements in place between cbk33 and those providers.

cbk33 does not include links to external third-party websites within the platform. If you independently navigate to any external website, the privacy practices of that site are governed by its own privacy policy and are outside the scope of this document.

12. Changes to This Privacy Policy

cbk33 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations or platform features. When material changes are made, the revised Policy will be published on this page with an updated effective date. Where changes significantly affect how we process your data, cbk33 will make reasonable efforts to notify registered players via their account email address.

Your continued use of the cbk33 platform following the publication of an updated Privacy Policy constitutes your acceptance of the revised terms. We recommend reviewing this page periodically.

Contact for Privacy Matters

If you have any questions, concerns or requests regarding this Privacy Policy or the personal data cbk33 holds about you, please contact our support team via live chat available 24/7 on the platform, or by email at: [email protected] (plain text — not a clickable link). We aim to respond to all privacy enquiries within five business days.